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Returns and Refunds

Returns and Refunds

Our right and right of withdrawal policy must be in conjunction with our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. The following Withdrawal Policy was updated on 06/28/2016.

It is important to check the integrity of the products purchased, always before use.

If problems have been found, please send an email to info@t-nes.com, so that we can proceed with any verification.

Pursuant to Article 52 and following of Legislative Decree 206/05, the Consumer is accepted the right to withdraw from the contract entered into with New Era Sport Technologies via the t-nes.shop website, no later than 14 days from receipt data of the purchased products. A registered half letter with check to a New Era Sport Technologies Srl, Via Nomentana 175 00161 Rome (RM), or by filling in the following form, specifying the order number in the body of the message. wait for the response upon receipt by e-mail containing detailed instructions for returning the product.

"I have not received the invoice together with the order"

The order receipt is sent. You can also request a separate invoice by sending an email to info@t-nes.com with Name, Surname, company name (if any), tax code or VAT number, unique code (if subject to electronic invoicing)

"What happens if I have received a defective product?"

Your order will be covered by the return policy, so you can replace it for free.