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Resolution and Support (ODR)

Resolution and Support (ODR)
The European Regulation on Online Dispute Resolution (ODR) - regulation (EU) No. 524/2013 of the European Parliament of 21 May 2013 - concerns the procedures aimed at resolving out-of-court disputes between businesses and consumers arising from contracts for goods and services stipulated online . Together, the European Directive on Alternative Dispute Resolution (ADR) and Regulation (EU) no. 524/20013, make up the ADR-ODR legislative package which, for the first time, introduces a coordinated and homogeneous set of rules: an online web platform for the entire EU and procedures for alternative dispute resolution.

Consumers and businesses have a single access point made up of the ODR platform established by Regulation 524. Through ADR bodies that are connected to the platform, consumers and businesses have an alternative solution service for consumer disputes available through quality ADR procedures.

To resolve disputes with companies out of court arising from purchases of goods and services made online or through online markets (so-called Marketplaces), consumers can connect to the ODR telematic platform, managed by the European Commission, which can be reached at the address https://webgate .ec.europa.eu/odr ; once connected, they can choose the body to contact to resolve the dispute and activate the relative procedure.

The web address of the ODR platform must also be accessible from the website of the company with which the contract for the purchase of goods or services is stipulated.